HELP FOR USERS

1. What do I type as the message?
2. What number do I send it to ?
3. I haven't received a code
4. I typed in the code but the web site wouldn't accept it
5. My question/ problem is not included in the above list

Type "sepomo" or whatever is indicated to you

What number do I send it to ?

Send it to 69569 or the number indicated to you

I haven't received a code

Firstly, check that you sent the right message to the right number. You can usually check this in the "sent messages" option in your mobile. If you are sure that it was correct, then the code should arrive within a matter of seconds. If not, there is probably congestion with the mobile operator. If after 10 minutes it has not arrived then please send us a mail and we will take the matter up with the operator. Remember to include your mobile number, the web site and the time and date. Contact us through our helpdesk.

I typed in the code but the web site wouldn't accept it

Firstly, make sure that the code you typed in was the one you were sent. On some mobiles it is difficult to distinguish between U & V, 5 & S and so on. Secondly, make sure that it wasn't an old code that you had been sent before. Thirdly, make sure that the code you typed had all the 8 characters that you received. If that still fails, please contact us through our helpdesk and send us your mobile number, the web site, time and date.

My question/ problem is not included in the above list.

Please contact us through our helpdesk.